Frequently Asked Questions

1. I want to apply for BQA services. Where can I get the application forms and a list of documents that need to be attached?

All applications are submitted online (online.bqa.org.bw). Click on “Online submissions” and register an account if you haven’t done so before. Otherwise, login with your credentials’ and select the service you need to apply for. It is important to read the guidelines as they outline required documents that must accompany the application. Submit your application and make payment (for payable services) online using your VISA card/ Mastercard.

I want to apply for BQA services. Where can I get the application forms and a list of documents that need to be attached?

2. Where can I get the costs for the services that I want to apply for?

https://online.bqa.org.bw/docs/pub/56fa0793fce4c930c20481f7c11dbc71/ default/?path=%2F1.%20Act%20%26%20Regulations%2F 

3. How do I pay for my application?

BQA accepts online payment for all services. As you submit your applications online, you will be directed to the BQA payment gateway for payments. VISA card (debit or credit), Local VISA enabled Mobile Money Services Cards (For example Mascom Myzaka, Orange Money and BTC Smega) and Master Card are acceptable payment methods. It is important to have your card ready to input your card details and make payment immediately upon submitting your application. Please note that cash payment is not accepted. 
 

4. How do I know that my application has been successfully submitted to BQA?

If your application has been successfully submitted, you will receive an email confirmation together with a reference number for follow up/ enquiry with BQA. 
 

5. Who do I contact if I need clarity on the application form or process?

Customer Service at (+267) 365 7200 or customerservice@bqa.org.bw, SMS/ WhatsApp line (+267) 75 671 114 
 

6. I would like to open a school/ training institution. What is the process to follow to offer learning programmes leading to qualifications that are registered on the National Credit and Qualifications Frameworks (NCQF)?

Should you wish to offer qualifications and/ or skills programmes, please note that 
the first stage is to register your institution with BQA. There are a set of Quality Assurance Standards/ Criteria and Guidelines that must be satisfied for Registration and Accreditation of ETPs. These are available in the document library on the BQA website (www.bqa.org.bw)

7. What should I do if the ETP that I am enrolled with fails to deliver the learning programmes in accordance with accreditation requirements?

Where an institution fails to deliver a learning programme according to accreditation requirements, such as unqualified lecturers etc. Learners should follow the laid down complaint procedure for their ETPs to raise their concerns. If the complaint is not resolved, the learner may then raise it with BQA to facilitate investigations and act appropriately. Learners should familiarise themselves with their institution’s Protection of Enrolled Learners policies/ guidelines.

8. I would like to enrol with an institution outside Botswana. Can BQA confirm if both the institution and the programme that I would like to pursue are registered and accredited in that country?

No. BQA registers and accredits institutions in Botswana, and the learning programmes they offer. Click here to access the list (https://www.bqa.org.bw/). Institutions and learning programmes offered outside Botswana, registered and accredited by Authorities in their respective countries. Applicants must therefore confirm registration and accreditation statues of such institutions and their respective leaning programmes at their country of origin. It is important that confirmation is made in advance before enrolment is made.

9. I want to be registered as an Assessor/ or Moderator, which qualification do I need to evaluate so that I become accredited?  

The applicant must have evaluated a full qualification that he/ she wants to assess against over and above the assessor/ moderator course or teaching qualification.

10. How do I apply to be registered and accredited as Assessor/ Moderator?

Click on “Online Submissions” and select the service your need to apply for and apply. Attach all the required documents as outlined in the guidelines and submit the application.

Disclaimer

The information on this website is provided by Botswana Qualifications Authority for the purpose of distributing information to the public and its stakeholders. The Authority monitors the quality of the information available on this website and updates the information regularly. While the Authority makes every effort to ensure that the information on this website is accurate, complete and up-to-date, users are advised to exercise their own independent judgement and seek appropriate professional advice relevant to their particular circumstances before relying on the information. 

Links to third-party websites are provided for convenience only. The Authority does not endorse nor accept responsibility for the content, accuracy, or availability of these external sites, nor for any product, service or organisation associated with them. Users may interact with such sites at their own risk. 

The Authority is not liable for any loss, damage, or expense incurred, whether direct or indirect, resulting from any action taken or reliance made from using this website or its content. This includes, without limitation, third party information, damage caused by viruses, malicious computer code or other harmful components. Users are expected to take precautions to ensure their systems are protected against such risks.  By using this website, you agree to these terms and acknowledge that they may be subject to change without prior notice. 

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