Customer Service Division (CSD)

The Division serves as the face of BQA. It plays a crucial role in supporting the organization’s mission of delivering high-quality educational services. This Division ensures smooth interactions between the authority and its stakeholders, including students, educational institutions, employers, and the public at large. The mandate of the Division is to create positive customer experiences through interactions, provision of support and information related to BQA services and resolution of complaints. The division is key in ensuring customer satisfaction.

The Division undertakes the following activities:
The Customer Service Division is responsible for:

  • Primary Point of Contact: This division is the first point of contact for any inquiries related to BQA services. Whether it’s a question about registration and accreditation, application procedures, or how qualifications are recognized, customer service team addresses these concerns.
  • Guidance: The division provides guidance to customers on the BQA Mandate and offers clarity on processes, quality assurance standards and, NCQF services.
  • Feedback: At Customer Service we value feedback as it assists in identifying areas of improvement. We continuously collect feedback from our customers to assist with service improvement.
  • Communication Bridge: A one stop-shop which acts as a bridge between the authority’s internal teams and the external public.

Email address: customerservice@bqa.og.bw
Contact: 365 7200
 

Department
Business Development Department (BDD)
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