7. What should I do if the ETP that I am enrolled with fails to deliver the learning programmes in accordance with accreditation requirements?

Where an institution fails to deliver a learning programme according to accreditation requirements, such as unqualified lecturers etc. Learners should follow the laid down complaint procedure for their ETPs to raise their concerns. If the complaint is not resolved, the learner may then raise it with BQA to facilitate investigations and act appropriately. Learners should familiarise themselves with their institution’s Protection of Enrolled Learners policies/ guidelines.

Order
7
Disclaimer

The information on this website is provided by Botswana Qualifications Authority for the purpose of distributing information to the public and its stakeholders. The Authority monitors the quality of the information available on this website and updates the information regularly. While the Authority makes every effort to ensure that the information on this website is accurate, complete and up-to-date, users are advised to exercise their own independent judgement and seek appropriate professional advice relevant to their particular circumstances before relying on the information. 

Links to third-party websites are provided for convenience only. The Authority does not endorse nor accept responsibility for the content, accuracy, or availability of these external sites, nor for any product, service or organisation associated with them. Users may interact with such sites at their own risk. 

The Authority is not liable for any loss, damage, or expense incurred, whether direct or indirect, resulting from any action taken or reliance made from using this website or its content. This includes, without limitation, third party information, damage caused by viruses, malicious computer code or other harmful components. Users are expected to take precautions to ensure their systems are protected against such risks.  By using this website, you agree to these terms and acknowledge that they may be subject to change without prior notice. 

close