Institutional audit is a post registration and accreditation activity. All registered and accredited Education and Training Providers(ETPs) will be monitored and audited to ensure compliance to BQA Quality Standards. The Authority will audit an ETP at least midway through the lifecycle of its registration and accreditation. The Authority will audit resources, systems and documentation pertaining to the accredited learning programmes in accordance with the criteria and guidelines set by the Authority. BQA also conducts unscheduled audits to investigate registered customer complaints. It is in the best interest of the ETP to comply with the set quality standards for purposes of assuring stakeholders that they are offering credible learning programmes.